help

No — anyone can listen to Member Radio without an account. You’ll need a free account to save tracks to Favorites or report a track, and a paid membership to upload your own music.

Click Sign Up in the footer or visit the membership page. Membership is $10/month and
unlocks uploading your own tracks, an artist profile page, and the ability to save and
report tracks.

Click Log In in the footer, then look for the sign-up option on that page. You’ll need an email address and a password. Creating an account is free — you only pay once you choose to become a member.

Click Log Out in the footer menu. You’ll need to log back in to access your uploads, favorites, or profile.

As a paying member, you can upload your own audio tracks, get your own public artist profile page to share, add a bio, avatar, and donation link, and everything a free account can already do (listening, saving favorites, reporting tracks).

You can cancel anytime from your membership account page. Canceling stops future
billing; you’ll keep access through the end of your current billing period.

Visit your membership account page (under Membership & Billing in your account area)
to update your card on file. If you can’t find this page, use the Contact Support option and
we’ll point you to it.

Membership is $10/month, billed through our secure payment processor.

There is currently no free trial — membership starts billing right away when you sign up.
You can always listen to Member Radio and browse artist profiles for free without a
membership.

Your uploaded tracks are automatically unpublished (hidden from Member Radio) when
your membership ends — they are not deleted. If you resubscribe, they automatically go
live again exactly as they were.

Yes — when uploading, choose the category that fits best: Music, Podcast, Comedy,
Influencer, Business Spotlight, News, Sports, Religion, Politics, or Other.

Go to My Tracks in the footer menu. Each of your uploaded tracks has a Delete button.
This is permanent and can’t be undone, so double check before confirming.

These are all edited on the Upload Audio page, above the upload form. Your bio can be up
to 300 characters. Changes save the next time you submit the form.

Go to Upload Audio in the footer menu (you’ll need an active membership). Choose a title,
pick a category, select your audio file, and optionally add a cover image. Check the box
confirming it’s your original content or that you have the rights to upload it, then submit.

Audio files: mp3, wav, or m4a, up to 20MB. Cover images and avatars: jpg, png, or webp, up
to 5MB each.

A few possibilities: your membership may have lapsed (tracks are automatically hidden,
not deleted, when membership ends — resubscribing brings them right back), or the
track may have been hidden pending a moderation review. Use Contact Support if you’re
not sure which applies to you.

Use the Filter by category dropdown above the player to narrow down to one category, or
choose “All Categories” to see everything.

Click the Report button in the player controls. You’ll need to be logged in. Reporting hides
that track from your own view immediately, and our team reviews reported content.

Click the Save button in the player controls while a track is loaded. You’ll need to be
logged in. Find all your saved tracks anytime on the Favorites page.

Use the Search tracks box next to the category filter — it searches by both track title and
artist name as you type.

Each track shows how many times it’s been played by listeners across the site — it’s a
simple way to see what’s resonating with the community

Member Radio is where you can listen to tracks uploaded by 10mile.com members — filter
by category, search by title or artist, and discover what the community is sharing.

Yes — visit the Artist Directory to see every member with published tracks, and click
through to any profile that catches your interest.

Yes — play counts are visible to everyone next to each track, including on your own profile
page.

On the Upload Audio page, enter your Cash App, Venmo, or other donation link in the
Donation Link field. It will appear as a Support / Donate button on your public profile.

Your profile link is shown on the Upload Audio page, or you can click Profile in the footer
menu while logged in.

Every member gets a public page at 10mile.com/member/artist/your-username/ showing
your avatar, bio, links, and all your published tracks in one place — great for sharing on
social media.

Use the Contact Support option in the footer or Help Center. Include as much detail as
you can (what page you were on, what you were trying to do, any error message) so we
can help quickly.

On the Log In page, look for a “Forgot password?” link, which will email you a reset link. If
you don’t see one or it doesn’t work, use Contact Support.

Error messages explain what went wrong (file too large, wrong file type, missing required
field, etc.) right where you submitted the form. If you’re unsure how to fix it, reach out
through Contact Support.

Yes — payments are processed through our payment provider; 10mile.com does not store
your card number directly.

First, check your device’s volume and make sure you’ve clicked Play (some browsers
block audio until you interact with the page). If a specific track won’t load, try a different
track to see if it’s an issue with that one file or something broader, then contact support
with details.